Refund policy
1. Returns
Due to hygiene and safety reasons, we generally do not accept returns of opened or used hair oil products.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 7 days of receiving your order.
2. Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us with:
- Your order number
- A clear description of the issue
- Photos or videos of the product and packaging
After reviewing your request, we may offer a replacement or refund, depending on the situation.
3. Refunds
Once your refund request is approved, we will process the refund according to the applicable payment method and our refund procedures.
Refund processing time may vary depending on the payment provider or bank.
4. Non-Refundable Items
We cannot accept refunds or returns for:
- Opened or used hair oil products
- Products damaged after delivery due to improper handling
- Products without their original packaging
- Orders where the customer simply changes their mind after receiving the product
5. Order Cancellation
If you want to cancel your order, please contact us as soon as possible after placing the order.
Once an order has been processed or shipped, cancellation may no longer be possible.
6. Contact Us
For refund, return, or order-related questions, please contact us:
Email: rohanlodhra@gmail.com
WhatsApp: 03266915424
Business Name: Glowy Hair Oil
We are committed to providing quality products and excellent customer service.